Terms & Conditions

P&S Logistics is Australia's leading local and nationwide car transport provider. Working alongside reliable Australian carriers utilising all forms of transport, our industry knowledge, strong partnerships, and transport service offering make us one of the most competitive vehicle transporters in the market. Our simple, no-fuss online booking system is available 24/7 for your convenience. Our commitment is to deliver a capable, reliable, and customer-centric approach to vehicle transport. No tricks or hidden fees, and as seamless as possible.

Terms of Service

We rely on the details and information supplied by you. All vehicles must fulfil the following:

• Be drivable with functioning breaks, handbrakes, and windows
• No damage and/or hanging parts
• Minimum ground clearance of 150mm/15cm
• Vehicle weight should not exceed 3 tons
• Minimum ¼ tank of fuel (Refuel fee is applicable if the vehicle runs out of fuel)

Note: Please contact us if the vehicle you wish to transport does not meet the above mentioned requirements.

Standard dimensions are as follows:

Car/Sedan:

1. Length – 5.1m or under
2. Width – 2m or under
3. Height – 1.65m or under

Light Commercial/4WD/SUV:

1. Length – 5.2m or under
2. Width – 2m or under
3. Height – 1.9m or under

Note: If the dimensions differ from those of the above, a modified quote must be selected. Alternatively, please contact our Customer Service Team for further assistance. The vehicle's dimensions should be calculated from the highest points (Roof racks, folded-in mirror edges, bulbar, tow ball, etc.).

Goods in Vehicle

Unless the 'Goods in Vehicle' option is selected, all vehicles MUST be empty. Certain routes don't allow goods in vehicles; in such cases, the option to add goods in vehicles will not be available.

Goods are restricted to a maximum weight of 100 kg. Items must not obstruct any windows, and no items may be placed on the floor behind the driver's seat or on either of the front seats. We disclaim any legal liability for loss or damage to the goods or the vehicle resulting from the presence of the goods inside. An additional charge may be imposed if the conditions pertaining to the goods are not adhered to.

If the vehicle is overloaded with goods not abiding to the Goods conditions provided, please note that there will be an extra charge.

For further information about this option, please see our 'Goods In Vehicle' policy document, which should be followed strictly.

Empty Vehicle

A vehicle will still be considered empty even with the following items:

• Spare tyre
• Jack
• Tool kit (associated with the vehicle)
• Fitted Baby Seats / Booster Seats

Transit Time

'Pickup Dates' and 'Transit Days' are approximate only and refer to business days, excluding weekends and public holidays. Pickup Dates and Transit days may vary due to peak periods, backlogs, acts of nature, freight dependency, and location. The transit time starts from the business day after the collection or the depot drop off date. P&S Logistics does not guarantee collection or delivery time frames. Please do not plan holidays, trips, and/or meetings using estimated transit times.

Collection of Vehicle(s) from the Door

Metropolitan door collections require a minimum of 3 business days from the provided pickup date. Rural door and 'Driver Meet' collections are designated for freight-dependent areas, which may result in longer pickup times. Please contact our customer care team for an update.

Note: Placing a desired collection date on your booking request does not indicate a guaranteed date or time for pickup. A collection will be organised with pickup contact one business day before collection when an approximate timeframe will be provided.

Note: A futile fee may apply if we attempt to collect the vehicle but are unable to do so due to non-compliance with the terms of the booking.

Collection of Vehicle(s) from the Depot

Delivered vehicles to a depot must be collected within 2 business days of arrival. Vehicles that are not collected within this timeframe may incur daily storage fees.

Collection from an Auction House

Vehicles collected from an auction house must be drivable without damage. If the vehicle invoice states 'write off' or the vehicle presents any damage, the service should be re-quoted as the prices quoted on our website do not consider written off or damaged vehicles. This information must be provided to us prior to booking. Otherwise, the service may be cancelled with a futile fee and a cancellation fee. Furthermore, once a booking is made, supporting documentation is required to collect a vehicle from an auction house. It is the customer's responsibility to provide all the necessary documents so we can organise the collection. Please contact our customer care team for further details.
Note: A futile fee may apply if we attempt to collect the vehicle but are unable to do so due to non-compliance with the terms of the booking.

Modifying a Booking

Any change requests to a booking must be received in writing to info@pslogistics.com.au. Modifying a booking may result in additional charges. Please contact our Customer Service Team for further information.

Cancelling a Booking

All cancellation requests must be received in writing to info@pslogistics.com.au, and a cancellation fee of $250 per booking is applicable. Refunds may take up to 20 business days to process.. If your cancellation is not received in writing, and/or is cancelled with less than 48 hours notice, or a carrier attends the collection, a futile fee will be appliable in addition to the cancellation fee. Furthermore, if the vehicle has been allocated a space for transport (planned load) and a decision is made to cancel for any reason, the total cost of the booking may be forfeited.

Privacy Policy

P&S Logistics is committed to providing quality services to you, and our policy outlines our ongoing obligations to you regarding how we manage your personal information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au. For further information, please see our Privacy Policy document, which can be obtained on our website.

Copyright Disclaimer

The presentation, design, and contents displayed in all sections of this website are the intellectual and physical property of P&S Logistics and are protected under Australian and International Copyright Law. None of these contents can be duplicated, replicated entirely, or distributed without the express written consent of P&S Logistics.

Liability

By accessing https://pslogistics.com.au, you take full responsibility. You acknowledge that it is provided on an "as is" basis. Neither P&S Logistics nor the website designer (P&S Logistics) gives any warranty concerning this site nor takes responsibility for technical inaccuracies.

Damage to a Vehicle

P&S Logistics does not hold an Australian Financial Services License and, in accordance with the Corporations Act 2001 (Cth), P&S Logistics does not arrange nor provide insurance to any of its Goods in Service. This includes loss or damage to personal effects left in the vehicle and/or damage caused to the vehicle by having personal effects in the vehicle, which is entirely at Your risk.

When you use our service, you acknowledge that P&S Logistics is working as your agent to get you the best possible price and service. The carrier provides an accidental transit warranty if the carrier is found to be negligent in damaging your vehicle during transit. P&S logistics and the carriers are not responsible for any damage caused by the customer not providing accurate information (including but not limited to ground clearance, car dimensions, etc.). A claim must be made within 24 hours of collecting the vehicle in writing to info@pslogisitics.com.au. All claims will incur $1000 excess charges. All claims accepted by the carrier must be resolved within 90 days from the date of response. Any claims that remain unresolved or are pursued by the customer beyond this period will be considered invalid and no longer eligible for further investigation or compensation.

No repairs are to be carried out without written permission from the carrier. For accepted claims, in cases where there are no authorized panel beaters available in the customer's area, the carrier may request the customer to obtain repair quotes from their respective areas for the carrier to review. Carriers do not provide cover for incidents that are beyond their control, such as pre-existing damage, hidden defects, weather damage, airborne objects, insect damage, bird or bat droppings, scratches, or normal wear and tear.

Carriers do not cover vehicles that are already damaged or non-drivable in any case. Vehicles older than 30 years and/or over $80,000 market value are not covered. Additionally, vehicles with lower ground clearance than the standard are also excluded from coverage. Therefore, we highly recommend obtaining your own transit insurance.Furthermore, the carrier is not liable for damage to windows, tyres, rims, hidden defects, mechanical or electrical damage, or derangement that may arise in vehicles transported or loss or damage arising from or in connection with a Force Majeure Event.

A "Force Majeure Event" means anything outside that party's reasonable control causing delays or inability wholly or in part to perform any obligations, including without limitation, fire, flood, drought, hail, storm, lightning, earthquake, wildlife impact, an act of God, peril of sea or air, explosion, sabotage, embargo, pandemic or epidemic, accident, theft, road or rail closures, road works, breakdown of equipment or infrastructure, rail derailment, wharf delays, quarantine restriction, labour dispute or labour shortage, terrorism, civil commotion, an act of war and act or omission of any third party, person or public authority.

Furthermore, carriers do not cover any indirect, special, or consequential losses, including but not limited to loss of profits, loss of business, and pecuniary loss, however so caused or arising, including the request or requirement for a hire vehicle or other economic loss, even if they are known to be possible or otherwise foreseeable.

Our Position

When you use our service, you acknowledge that P&S Logistics is working as your agent to get the best possible pricing and service. With this, you understand that P&S Logistics may not directly perform the vehicle transport. In addition, you accept that it is the carrier that holds the responsibility of transporting your vehicle, not P&S Logistics. It implies that you agree to the carrier's terms and conditions and understand that if any damage occurs, the carrier will handle it for you.

Personal Information Privacy

Personal Information refers to facts or an opinion (including data in a database), whether true or false, and whether recorded in a tangible form, about a person whose identity is obvious or reasonably ascertainable from the data or opinion. We require personal information for the general operation of our business and to offer you the services we provide.

Disclosure

P&S Logistics will not provide any personal information collected to persons and institutions outside of P&S Logistics other than to provide the services or products you requested or for legal or lawful purposes. It may include (but is not limited to) revealing information to Legal/Law Enforcement Agencies/Agents and Government agencies, among others. Except as mentioned, P&S Logistics will not disclose personal information unless you have permitted us to do so.

Access and Change to Personal Data

Only the person(s) specified in the information provided have access or the ability to change any personal information provided to P&S Logistics at any time. A written request accompanied by appropriate identification will be required to make such changes.

Security

While P&S Logistics takes reasonable precautions to protect your personal information, you should always send and receive information over the Internet at your own risk. There is no guarantee that data exchanged over the Internet is completely safe.

Contact Us

For any questions relating to our service or for more information about our terms of service, please get in touch with us on 1300 513 813 or e-mail at info@pslogistics.com.au.