Terms & Conditions

P&S Logistics is Australia's trusted and leading car transport provider, offering local and interstate vehicle delivery backed by years of experience and a strong national network. Our fast, simple, and hassle-free online booking system is accessible 24/7. We pride ourselves on offering transport services that are competent, reliable, and transparent, with no hidden fees, no unnecessary complications, just smooth, swift, and efficient service from beginning to end.

Terms of Service

We rely on the details and information supplied by you. The following criteria dictate basic implications for the vehicle to be transported. Thus, the vehicle must meet the following requirements:

• Must be able to "drive," meaning it should have working brakes, handbrakes, and windows-
• No damage will show, nor anything shall be hanging
• Ground clearance with a minimum of 150mm/15cm
• Weight must not exceed 3 tons
• Must have fuel of 1⁄4 tank (refuelling fees will be charged if fuel runs out).

Note: Please feel free to contact us if the vehicle you wish to transport does not meet the set criteria, so we can provide an updated quote if applicable or further guidance.

Standard dimensions are:

Car/Sedan:

1. Length – 5.1m or under
2. Width – 2m or under
3. Height – 1.65m or under

Light Commercial/4WD/SUV:

1. Length – 5.2m or under
2. Width – 2m or under
3. Height – 1.9m or under

Note:In case the dimensions vary from the ones as mentioned above, a revision of the quoted price would be required. The calculated dimensions of the vehicle should be those derived from the highest points (Roof racks, folded-in mirror edges, bulbar, tow ball, etc.).

Goods in Vehicle

All vehicles shall be empty except when activated by selecting the 'Goods in Vehicle' option. Certain routes will exclude goods in vehicles, and so the option to enter goods in vehicles becomes unavailable.

No goods weighing more than 100 kg can be loaded, and nothing may be placed in such a way that it will obstruct the driver's view through the window. No items may be loaded on the floor space behind the driver's seat or either of the front seats.

We disclaim any legal liability for loss or damage to the goods or the vehicle resulting from the presence of the goods inside. Additional charges may apply in cases of violations within the area made available for the goods. When the vehicle carries good loads that exceed the limits described above within the Goods clause, please note the extra charges.

For more information on this option, please refer to our 'Goods in Vehicle' policy document, which outlines mandatory compliance requirements.

Empty Vehicle

A vehicle will still be considered empty even with the following items:

• Spare tyre
• Jack
• Tool kit (associated with the vehicle)
• Fitted Baby Seats / Booster Seats

Transit Time

All 'Pickup Dates' and 'Transit Days' are indicative only and apply to business days and NOT weekends or public holidays. Factors that may affect the Pickup Dates and Transit days are different peak periods, types of backlogs, driver availability, acts of nature, dependency on freight, and location. The transit time starts to be counted from the 1st business day after the collection date or after the date of depot drop-off. P&S Logistics does not guarantee the collection/delivery time. Do not make plans for travel, holidays, or meetings based on estimated Transit time.

Vehicle Collection from Doors

Metropolitan door collections normally take at least 3 business days after the collection/available date provided. For freight-dependent rural door and Driver Meet collections, the time for pick-up can be longer. Kindly contact our customer care team for an update.

Note: Placing a desired collection date on your booking request does not indicate a guaranteed date or time for pickup. The customer shall be contacted a day before the collection day for scheduling, and an approximate timeframe for collection shall be provided.

Note: Unsuccessful collections incur a futile fee when the agent attempts to collect, but the vehicle is unavailable due to, but not limited to, non-compliance with the booking terms.

Vehicle Delivery to Door

Metropolitan door deliveries typically take at least 3 business days after the vehicle arrives at the respective main Depot. For freight-dependent rural door or Driver Meet deliveries, additional time may be required. Please get in touch with our customer care team for the latest delivery updates.

Collection of Vehicle(s) from the Depot

Vehicles delivered to any depot must be collected within 2 business days. Storage fees will be charged daily if the vehicles are not picked up within this timeframe. For further clarification, please contact our customer care team.

Collection from an Auction House

An auction vehicle should be a running vehicle free of damage. If the auction vehicle invoice mentions a write-off or damages, the service should be re-quoted, as our listed prices do not account for written-off or damaged vehicles. Such information, therefore, must be communicated to us before making any bookings. Otherwise, the service may be stopped with a futile charge and cancellation fee or with an additional charge to continue. Furthermore, once a booking is made, supporting documentation is required to collect a vehicle from an auction house. It is the customer's responsibility to provide all the necessary documents so we can organise the collection. Please get in touch with our customer care team for further details. Please be aware that a futile fee may be imposed if we are unable to collect the vehicle due to non-adherence to the booking conditions.

Changing or Modifying a Reservation

All requests for changes to an existing booking must be submitted in writing to info@pslogictics.com.au Changing a booking might increase fees. Feel free to contact our Customer Service Team to obtain more information.

Cancelling a Booking

• Cancellation requests must be submitted in writing to info@pslogistics.com.au .
• In any case, a standard cancellation fee of $250 shall be applicable for each booking.
• Refunds will be processed within 20 business days.

If your cancellation is not received in writing, and/or is cancelled with less than 48 hours’ notice, or the carrier attends the collection, a futile fee will be appliable in addition to the cancellation fee. Furthermore, if the vehicle has been allocated a space for transport (planned load) and a decision is made to cancel for any reason, the total cost of the booking may be forfeited.

Damage to a Vehicle

P&S Logistics, not being an Australian Financial Services License holder, by the Corporations Act 2001 (Cth), does not arrange or offer insurance for any Goods in Service. This includes loss or damage to personal belongings left inside the vehicle and/or damage to the vehicle occasioned by having personal belongings in it, all of which shall be Your sole risk.

We offer an accidental transit guarantee if it is proven that the carrier was negligent in either causing or permitting damage to your vehicle during its transit. We are not liable for any damage resulting from the customer's failure to provide accurate information (including but not limited to ground clearance, car dimensions, etc.). A claim must be lodged, in writing, to info@pslogictics.com.au within 24 hours of vehicle collection/acceptance. All claims will incur $1000 excess charges. All accepted claims must be resolved within 90 days from the date of response. Any claims that remain unresolved or are pursued by the customer beyond this period will be considered invalid and no longer eligible for further investigation or compensation.

No repairs shall be done without a written authorisation from the carrier. For approved claims, if no authorised panel beater is available in the customer's area, we may request that the customer obtain repair estimates from local providers for review.

Please note that we do not accept liability for damage beyond their control, including but not limited to:

• Pre-existing damage
• Hidden defects
• Weather-related damage
• Airborne debris/objects
• Insect-related damage
• Bird or bat droppings
• Minor/not visible scratches or cosmetic blemishes
• General wear and tear

We do not offer coverage if the vehicle is already damaged or simply cannot be driven under any circumstances. Cars less than 30 years old and/or those valued at above $80,000 do not fall under the coverage. Given these exclusions, we strongly recommend that customers obtain their own transit insurance for added protection.

Any standard or non-standard motor vehicle accessory that is not permanently attached to the vehicle, such as, but not limited to, number plates, antennas, bulbar, awnings, roof racks, louvres, rain shields, bonnet protectors, bug protectors, sunshades, additional lights and/or sirens, or other vehicle accessories, is not covered by this warranty.

Furthermore, we accept no responsibility for damage to the following:

• Windows, tyres, or rims
• Hidden or pre-existing defects
• Mechanical or electrical failures
• Derangement that may arise in vehicles transported or loss or damage arising from or in connection with a Force Majeure Event.

A "Force Majeure Event" refers to any factor beyond that party's reasonable control that results in delays or an inability to fulfil any obligations, either wholly or partially. This includes, but is not limited to any natural incidents such as fire, flood, drought, hail, storms, lightning, earthquakes, wildlife effects, acts of God, sea or air perils, explosions, sabotage, embargoes, pandemics or epidemics, accidents, theft, road or rail closures, construction work, equipment or infrastructure failures, rail accidents, wharf delays, quarantine restrictions, labour disputes or shortages, terrorism, civil unrest, acts of war, and actions or omissions by any third party, individual, or public authority.

Additionally, we do not compensate for any indirect, special, or consequential damages, such as but not limited to loss of profits, business loss, and financial loss, regardless of how they occur or originate, including the necessity or demand for a rental vehicle or other economic detriment, even if they are known to be possible or otherwise predictable.

Privacy Policy

P&S Logistics is working to serve you better, and our policy describes our current obligations to you about your personal information. We have implemented the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (the Privacy Act). How we collect, use, disclose, store, protect, and dispose of your Personal Information is governed by the NPPs. You may view a copy of the Australian Privacy Principles on the website of the Office of the Australian Information Commissioner, at www.oaic.gov.au.

Copyright Disclaimer

The layout, design, and information on this website are solely the intellectual and concrete property of P&S Logistics and are thus protected under Australian and International Copyright Law. No content of this website may be copied, reproduced in full, or disseminated without the explicit written consent of P&S Logistics.

Liability

By visiting https://pslogistics.com.au you accept full responsibility and agree that the provided information is on an "as is basis." Neither P&S Logistics nor the website designer (P&S Logistics) gives any warranty concerning this site nor takes responsibility for technical inaccuracies.

Privacy of Personal Information

"Personal information" means data or views (including database entries), irrespective of whether they are correct or incorrect, and whether contained in a physical document, about a person whose identity is clear or can be easily ascertained from the information or opinion. We require personal information to carry out the business and supply services to them.

Revelation

P&S Logistics will not share any personal information gathered from a client with any person or organisation outside the company, except to render the services or products requested or where required by law. Such instances of disclosure to Legal/Law Enforcement Agencies/Agents and Government bodies are merely a few of the possible circumstances. Except in the situations previously stated, P&S Logistics will not share personal information with anyone unless expressly permitted by the person to whom the information relates.

Access and Change to Personal Data

Access to, or the ability to modify, any personal information given to P&S Logistics at any time is restricted solely to the individual(s) identified in the information provided. Modifications to such information will require a formal written request accompanied by evidence of identity.

Security

Although Logistics takes all due steps to protect your data, you are always transmitting and receiving information at your own risk. This is because Internet communications can never be considered absolutely secure.

Reach Out to Us

If you have any questions about our services or would like more information about our terms and conditions, feel free to call us at 1300 513 813 or send an email to info@pslogistics.com.au.