FAQs

FAQs

Frequently Asked Questions

1. What kind of vehicles do you transport?

Our services and alliances allow us to transport cars, trucks, buses, boats, camper trailers, caravans, and jet skis.

2. Do external accessories need to be removed when transporting my vehicle?

Each case can vary. Please check this with our customer care centre at the time of booking.

3. How long in advance should I request my service?

For metropolitan collections from a major city, please ensure your booking is made at least 72 hours before your requested vehicle collection date. For rural / meet driver locations, bookings should be made 5 business days before your requested vehicle collection date. Payment must be made in full for your booking to be active.

4. What days do you perform your transport?

We transport on Business days – Monday to Friday, except public holidays.

5. I have a special transport request. What do I do?

If you have a special transport requirement, such as priority movement or enclosed transport request, please contact P&S Logistics on 1300 513 813 to discuss your needs. We will assist wherever possible.

6. Can I leave a baby seat in my car while it is transported?

Yes, however, the baby seat must be fitted and not loose.

7. Should my car alarm be activated during the transportation service?

Immobilizers and non-standard alarms should be disabled during vehicle collection / drop off at a depot.

8. Should my vehicle be registered?

Active registration is not necessary if the vehicle can be driven onto a carrier (in a serviced location). However, you must provide registration plate details or the last six numbers of the VIN when you book a service.

9. Can my vehicle be moved with personal items inside?

If you wish to move your vehicle with personal items inside, please request this additional service when booking. An additional fee will be applicable. The regular service only allows the following items: a spare tyre, a jack, a tool kit, and a fitted baby seat(s). For further information, please contact our Customer Care Centre.

10. Do you perform transportation services in rural Australian zones?

Yes, we can move vehicles to and from almost any place in Australia. For further information, please contact our Customer Support.

11. Can I make my payment in cash when my service is finished?

No, your service must be paid for in full.

12. Can I change the date I originally booked for my service?

Yes, however, an additional cost may apply. For further information, please contact our Customer Care Centre.

13. Can a collection take place in a non-attended vehicle?

No, a designated person must be available when the vehicle is collected. The keys and spare keys must be handed over, and a condition report must be signed before the vehicle is collected.

14. Do you transport oversized vehicles?

Yes, please specify this in the quote form under the 'Special Vehicle' section, where you can specify your vehicle type, brand, model, and dimensions. Alternatively, please contact our Customer Care Centre to obtain a quote.

15. What is the minimum ground clearance required to transport my vehicle?

The minimum ground clearance required is 15cm / 150mm. If your vehicle has less than this minimum ground clearance, please contact our Customer Care Team to confirm the possible movement and any additional fees.

16. How can I pay for my transport service?

The payment options available are direct deposit or completing payment via our website using a credit card/debit card. Please note that a 2% surcharge is applied to ALL payments made with Mastercard, Visa, and American Express cards (via our website). A surcharge is not applicable to direct deposit transfers.

17. What does "depot address" mean?

Your quote will only show the suburb of the depot location. Once full payment is made, the depot address will be provided in the confirmation email.

18. Do you transport vintage cars or other vehicles?

Yes. If you own a vintage or special edition vehicle or the vehicle's value is over $60,000, we can transport it. However, an additional cost is applicable. Please contact our Customer Care Centre to obtain a quote.

19. Do you transport damaged or non-drivable cars?

Yes, however, special conditions are applicable. Please contact our Customer Care Centre to obtain a quote.

20. Can you help me transport my boat interstate?

Yes, we can.

21. Can you help me transport my car interstate?

Yes, P&S Logistics transports your car interstate across Australia.

22. Can I request a tax invoice?

Yes, when booking your service, you will find a section you must complete if you require a tax invoice. Please ensure you fill in the required fields of this section correctly.

23. How can I book vehicle transport?

The best way is to complete an online booking. If, for any reason, you cannot do it on our website, you can book your service by contacting our Customer Care Centre. Please ensure you have the following information to complete your booking via phone: Vehicle Make and Model, Registration Number or last 6 numbers of VIN, Name, and Contact Number of the person dropping off the vehicle at the address/ depot. Name and contact number of the person collecting the vehicle from the suburb/depot. Original quote number Email address to forward booking confirmation.

24. I bought a car at an auction and need to transport it. Can you help me?

Yes. P&S Logistics transports cars from auction houses. Please click here to obtain a quote.

25. When transporting my vehicle interstate, is my vehicle subject to a quarantine inspection?

Yes, if your vehicle is transported to a state that conducts quarantine inspections, please ensure it meets the guidelines applied by that state. Additional charges may be applicable if your vehicle fails quarantine.

26. Do you guarantee transit times?

No, transit times are estimates only. They are calculated based on 'regular traffic' in business days. Variables can shorten or lengthen your vehicle's transit time.

27. When are the depots open?

Monday to Friday, from 08:30 to 16:00 EST. Some depots may have different hours. Calling the depot and checking their business hours is always a good idea. If you require your vehicle to be delivered on a weekend, an extra fee may be applicable. Please contact our customer care centre for further information.

28. Can I buy a car interstate and ask you to hand the cash payment to the seller?

No, we only take responsibility for the car transportation.

29. What kind of vehicles do you transport?

Our services and alliances allow transporting cars, trucks, buses, boats, camper trailers, caravans, and jet skis.

30. Is there any specific time of day for transporting vehicles?

No. The day before or early morning of the pick-up day, the carrier will contact the designated pick-up person to advise the collection window timeframe. This will also happen when the vehicle is delivered. Collections are typically performed during business hours on business days, excluding public holidays.

31. Do you perform pick-ups on weekends?

No, pick-ups are typically performed during business hours on business days, excluding public holidays.

32. Can I choose the place where my vehicle will sit?

No, this is determined by the carrier's delivery schedule.

33. Can I cancel my booking at any time?

Yes, however, a cancellation fee will be applicable. Please contact our customer support for further information.

34. I just got a transport quote. How long is it valid?

Your quote is valid for 7 days. If, however you received a quote during a 'special', we cannot guarantee the price you have been quoted will remain valid due to the conditions of that special. Please contact our customer care centre for further information.

35. Can you transport horse floats?

Yes, we can deliver them to almost any place in Australia. Please get in touch with our customer care centre for further information.

36. Do you move a boat on a trailer?

We can transport boats and other vehicles on trailers to almost any place in Australia.