Our services and alliances allow transporting cars, trucks, buses, boats, camper trailers, caravans, and jet skis.
Each case can vary. Please check this with our Customer Care Centre at the time of booking.
For metropolitan collections from a major city, please ensure your booking is made at least 72 hours prior to your requested vehicle collection date. For rural / meet driver locations, bookings should be 5 business days before prior to your requested vehicle collection date. *Payment must be made in full for your booking to be active.
Yes, we can deliver them to almost any place in Australia. Please contact our Customer Care Centre for further information.
Business days – Monday thru Friday except public holidays.
If you have a special transport requirement such as priority movement or enclosed transport request, please contact one of our friendly Customer Service staff on 1300 513 813 to discuss your needs. We will endeavour to assist wherever possible.
Yes, however the baby seat must be fitted, not loose.
We can transport boats and other vehicles on trailers to almost any place in Australia.
Immobilizers and non-standard alarms should be disabled at the time of vehicle collection / drop off to a depot.
If the vehicle can be driven onto a truck (in a serviced location), active registration is not necessary. You must provide the last 6 numbers of the VIN or the registration plates details when you book a service.
If you wish to move your vehicle with personal items inside, please request this additional service at the time of booking. An additional fee will be applicable. The regular service only allows the following items - a spare tire, a jack, tool kit, and fitted baby seat(s). For further information please contact our Customer Care Centre.
Yes, we can move vehicles to and from almost any place in Australia. For further information please contact our Customer Care Centre.
No, your service must be paid for in full.
Yes, however an additional cost may be applicable. For further information please contact our Customer Care Centre.
No, a designated person must be available at the time of collection of the vehicle. The keys as well as any spare keys will need to be handed over and a condition report to be signed before the vehicle is collected.
Yes, please specify this in the quote form under the ‘Special Vehicle’ section where you can specify your vehicle type, brand, model, and dimensions. Alternatively please contact our Customer Care Centre to obtain a quote.
The minimum ground clearance required is 15cm / 150mm. If your vehicle is lower than the minimum required ground clearance, please contact our Customer Care Team to confirm if the movement is possible and any additional fees.
Payment options available are either direct deposit or completing payment via our website using a credit card/debit card. Please note, a 2% surcharge is applied to ALL payments made with Mastercard, Visa, and American Express cards (via our website). A surcharge is not applicable to direct deposit transfers.
Your quote will only show the suburb of the depot location. Only once full payment is made, the depot address will be provided in the confirmation e-mail.
Yes. If you own a vintage or special edition vehicle, or the vehicle’s value is over $60,000, we can transport it however an additional cost is applicable. Please contact our Customer Care Centre to obtain a quote on.
Yes, however special conditions are applicable. Please contact our Customer Care Centre to obtain a quote.
Yes we can.
Yes, when booking your service, you will find a section you need to complete if you require a tax invoice. Please ensure you fill the required fields of this section correctly.
The best way is to complete an online booking. If for any reason, you cannot do it on our website, you can book your service by contacting our Customer Care Centre. Please ensure you have the following information to complete your booking via phone: Vehicles make and Model Registration number/last 6 numbers of VIN Name and contact number of the person dropping off vehicle at address/ depot. Name and contact number of the person collecting vehicle from suburb/depot. Original quote number Email address to forward booking confirmation.
Yes. Please click here to obtain a quote.
Yes, if your vehicle is transported to a state which conducts quarantine inspections. Please ensure your vehicle meets the guidelines applied by that state. Additional charges may be applicable if your vehicle fails quarantine.
No, transit times are estimates only. Transit times are calculated based on ‘regular traffic’ in business days. Variables can shorten or lengthen the transit time of your vehicle.
Monday to Friday, from 08:30 to 16:00 EST. Some depots may have different hours. It is always a good idea to call the depot and check business hours with them. If you require your vehicle to be delivered on a weekend, an extra fee may be applicable. Please contact our Customer Care Centre for further information.
No, we only take responsibility of the vehicle transportation.
No. The day before or early morning the pick-up day, the carrier will contact the designated pickup person to advise the collection window timeframe. This will also happen when the vehicle is delivered. Collections are typically performed during business hours on business days excluding public holidays.
No, pickups are typically performed during business hours on business days excluding public holidays.
No, this is determined by the delivery schedule of the carrier.
Yes, however, a cancellation fee will be applicable. Please contact our Customer Care Centre for further information.
Your quote is valid for 7 days. If, however you received a quote during a ‘special’, we cannot guarantee the price you have been quoted will remain valid due to the conditions of that special. Please contact our Customer Care Centre for further information.