Faqs

Frequently Asked Questions

Most Frequently Asked Questions

1) What kind of vehicles do you transport?

Our services and alliances allow transporting cars, trucks, buses, boats, camper trailers, caravans, and jet skis.

2) Do external accessories need to be removed when transporting my vehicle?

Each case can vary. Please check this with our Customer Care Centre at the time of booking.

3) How long in advance should I request my service?

For metropolitan collections from a major city, please ensure your booking is made at least 48 hours prior to your requested vehicle collection date.
For rural / meet driver locations, bookings should be made 72 hours before prior to your requested vehicle collection date.
*Payment must be made in full for your booking to be active.

4) Can you transport horse floats?

Yes, we can deliver them to almost any place in Australia. Please contact our Customer Care Centre for further information.

5) What days do you perform your transport?

Business days – Monday thru Friday except public holidays.

6) I have a special transport request. What do I do?

If you have a special transport requirement such as priority movement or enclosed transport request, please contact one of our friendly Customer Service staff on 1300 513 813 to discuss your needs. We will endeavour to assist wherever possible.

7) Can I leave a baby seat in my vehicle while it is being transported?

Yes, however the baby seat must be fitted, not loose.

8) Do you move a boat on a trailer?

We can transport boats and other vehicles on trailers to almost any place in Australia.

9) Should my car alarm be activated during the transportation service?

Immobilizers and non-standard alarms should be disabled at the time of vehicle collection / drop off to a depot.

10) Should my vehicle be registered?

If the vehicle can be driven onto a truck (in a serviced location), active registration is not necessary. You must provide the last 6 numbers of the VIN or the registration plates details when you book a service.

11) Can my vehicle be moved with personal items inside?

If you wish to move your vehicle with personal items inside, please request this additional service at the time of booking. An additional fee will be applicable.
The regular service only allows the following items - a spare tire, a jack, tool kit, and fitted baby seat(s).
For further information please contact our Customer Care Centre.

12) Do you perform transportation services in rural Australian zones?

Yes, we can move vehicles to and from almost any place in Australia. For further information please contact our Customer Care Centre.

13) Can I make my payment in cash when my service is finished?

No, your service must be paid for in full.

14) Can I change the date I originally booked for my service?

Yes, however an additional cost may be applicable. For further information please contact our Customer Care Centre.

15) Can a collection take place in a non-attended vehicle?

No, a designated person must be available at the time of collection of the vehicle. The keys as well as any spare keys will need to be handed over and a condition report to be signed before the vehicle is collected.

16) Do you transport oversized vehicles?

Yes, please specify this in the quote form under the ‘Special Vehicle’ section where you can specify your vehicle type, brand, model, and dimensions.
Alternatively please contact our Customer Care Centre to obtain a quote.

17) What is the minimum ground clearance required to transport my vehicle?

The minimum ground clearance required is 15cm / 150mm.
If your vehicle is lower than the minimum required ground clearance, please contact our Customer Care Team to confirm if the movement is possible and any additional fees.

18) How can I pay for my transport service?

Payment options available are either direct deposit or completing payment via our website using a credit card/debit card.
Please note, a 2% surcharge is applied to ALL payments made with Mastercard, Visa, and American Express cards (via our website).
A surcharge is not applicable to direct deposit transfers.

19) What does “depot address” mean?

Your quote will only show the suburb of the depot location. Only once full payment is made will the depot address be provided in the confirmation e-mail.

20) Do you transport vintage vehicles?

Yes. If you own a vintage or special edition vehicle, or the vehicle’s value is over $60,000, we can transport it however an additional cost is applicable.
Please contact our Customer Care Centre to obtain a quote.

21) Do you transport damaged or non-drivable cars?

Yes, however special conditions are applicable.
Please contact our Customer Care Centre to obtain a quote.

22) Can you help me transport my boat interstate?

Yes we can.

23) Can I request a tax invoice?

Yes, when booking your service, you will find a section you need to complete should you require a tax invoice. Please ensure you correctly fill the required fields of this section.

24) How can I book vehicle transport?

The best way is to complete an online booking. If for any reason, you cannot do it on our website, you can book your service by contacting our Customer Care Centre. Please ensure you have the following information to complete your booking via phone:

  • Vehicles make and Model
  • Registration number/last 6 numbers of VIN
  • Name and contact number of the person dropping off vehicle at address/ depot.
  • Name and contact number of the person collecting vehicle from suburb/depot.
  • Original quote number
  • Email address to forward booking confirmation.
  • 25) I bought a car at an auction and I need to transport it. Can you help me?

    Yes. Please click here to obtain a quote.

    26) When transporting my vehicle interstate, is my vehicle subject to a quarantine inspection?

    Yes, should your vehicle be transported to a state which conducts quarantine inspections? Please ensure your vehicle meets the guidelines applied by the state. Additional charges may be applicable should your vehicle fail quarantine.

    27) Do you guarantee transit times?

    No, transit times are estimates only. Transit times are calculated based on ‘regular traffic’ in business days. Variables can shorten or lengthen the transit time of your vehicle.

    28) When are the depots open?

    Monday to Friday, from 08:30 to 16:00 EST. Some depots may have different hours. It is always a good idea to call the depot and check business hours with them.
    If you require your vehicle to be delivered on a weekend, an extra fee may be applicable.
    Please contact our Customer Care Centre for further information.

    29) Can I buy a car interstate and ask you to hand the cash payment to the seller?

    No, we only take responsibility of the vehicle transportation.

    30) Is there any specific time of day for transporting vehicles?

    No. The day before or early morning the pick-up day, the carrier will contact the designated pickup person to advise the collection window timeframe. This will also happen when the vehicle is delivered. Collections are typically performed during business hours on business days excluding public holidays.

    31) Do you perform pick-ups on weekends?

    No, pickups are typically performed during business hours on business days excluding public holidays.

    32) Can I choose the place in which my vehicle will sit?

    No, this is determined by the delivery schedule of the carrier.

    33) Can I cancel my service at any time?

    Yes, however, a cancellation fee will be applicable.
    Please contact our Customer Care Centre for further information.

    34) I just got a transport quote. How long is it valid?

    Your quote is valid for 7 days.
    If, however you received a quote during a ‘special’, we cannot guarantee the price you have been quoted will remain valid due to the conditions of that special. Please contact our Customer Care Centre for further information.