Terms And Conditions

  • Home
  • Terms And Conditions

P&S Logistics Terms and conditions

1. Privacy

In addition to our privacy regulations, visitors' IP addresses are automatically included in any forms submitted from this site. You cannot be identified by your IP address. It is simply done to prevent abuse.

2. Copyrights

The presentation, design, and contents displayed in all sections of this website are the intellectual and physical property of P&S Logistics and are protected under Australian and International Copyright Law. None of these contents can be duplicated, replicated entirely, or distributed without the express written consent of P&S Logistics.

3. Liability

By accessing this site, you take all responsibility. You acknowledge that it is provided "as is" basis. Neither P&S Logistics nor the website designer (P&S Logistics) gives any warranty concerning this site nor takes responsibility for technical inaccuracies. 

4. Damage To Vehicles

If your vehicle gets damaged during its transport, please contact the carrier to determine compensations and levels of liability. Carriers do not cover already damaged or non-drivable vehicles in any case.

5. Our Position

When you use our service, you acknowledge that P&S Logistics is working as your agent to get the best possible pricing and service. With this, you understand that P&S Logistics does not directly perform the vehicle transport. In addition, you accept that it is the carrier that holds the responsibility of transporting your vehicle, not P&S Logistics. This implies that you agree to the carrier's terms and conditions and that you understand that if any damage occurs, the carrier will handle it for you.

6. Questions or Concerns?

If you have questions or concerns regarding the previous terms, please contact us via our contact page or e-mail.

7. Transport Conditions

All vehicles must fulfill the following terms and conditions:

  • There is no damage, and the vehicle is drivable.
  • With the mentioned width under 1.90 meters and length under 5.2 meters, the standard height is considered. Higher cars can still be moved, although additional fees may apply.
  • Have a 6 inch / 150 mm clearance.
  • When the vehicle's dimensions are necessary, they should be calculated from the highest points. (Roof racks/folded-in mirror edges/bulbar/tow ball, etc.)
  • Functioning brakes and handbrakes.
  • If the windows and roofs are not in good condition, they will be transported in an enclosed container at an additional expense.
  • The car should start smoothly.
  • The car weight should not be over three tones.
  • For depot drop offs, vehicle needs to be booked in 2 business days in advance. Urgent same day drop offs are not available.
  • We require minimum 5 business days notice for pickup. Regional areas pickup might take longer.
  • 8. TRANSPORT VEHICLES WITH GOODS INSIDE

    Unless the 'Goods in Car' option is selected, all vehicles must be empty. Please note that this service only allows goods with the following characteristics:

  • They should weigh 80 Kg or less.
  • Goods must not block any windows.
  • Goods should not be placed on the floor behind the driver's seat or either of the front seats.
  • P&S Logistics will take no legal responsibility for goods or vehicle loss or damage due to the goods in it.
  • EMPTY VEHICLES CAN CONTAIN THE FOLLOWING ONLY
    We will still consider a car as empty if the following items are kept in it:

  • Spare tire
  • Jack
  • Toolbox associated with the vehicle
  • Baby Seats and Booster Seats (they should be fitted, not loose).
  • 9. Transit Times

    Transit times are always estimates and are not guaranteed under any circumstances. Due to traffic, natural incidents, seasonal periods, or backlogs, transit times can be longer or shorter. Any estimate is considered in business days' usual time and does not include weekends or public holidays. We strongly recommend avoiding planning meetings, trips, or holidays taking transit times into account. P&S Logistics or its contracted car carriers will not be responsible for excess transit times.

    10. Collection of Vehicles

    Suppose your vehicle is not being collected from a metropolitan area (i.e., a Capital City). In that case, some flexibility might be needed as most non-capital pick-ups are collected by interstate vehicles.

    11. Collection of cars from Auction Houses

    Auction cars must be usable and without any dents or damage. If the car invoice says write off at all or presents any damage, the service should be re-quoted as the prices established do not consider written off or damaged cars. This information must be provided to us when the service booking is done. Otherwise, P&S Logistics might cancel the service.

    12. Adjustments to bookings

    Adjustments made after a booking has been confirmed and information supplied to you may result in an administrative fee that raises the fixed pricing for your service.

    13. Cancellations

    All cancellation needs to be confirmed via written means; phone calls are not valid to cancel a booking. We reserve the right to add a cancellation fee between $80.00 and $195.00, depending on the circumstances of the cancellation. This is additional to charges related to incorrect information supplied at the time of booking. A refund may take up to 5 business days to be processed. If the transportation is canceled with less than 48 hours’ notice or not canceled at all via written means and a carrier visits the collection, a futile cost will be applied to the cancellation charge. This charge would range from $150.00 to $300.00 on the metropolitan collection and up to the total of the transport service fee if the pick-up were meant to be performed out of the city. If the vehicle has been collected and a space on the truck has been reserved for it, and you decide to cancel for any reason, the carrier has the right to charge you the full amount of the transportation fees because they will not be able to re-book that space.

    14. Transit Times

    Transit times are always estimates and are not guaranteed under any circumstances. Due to traffic, acts of nature, seasonal periods, or backlogs, transit times can be longer or shorter. Any estimate is considered in business days' usual time and does not include weekends or public holidays. We strongly recommend avoiding planning, meetings, trips, or holidays taking transit times into account. P&S Logistics or its contracted car carriers will not be responsible for excess transit times.

    15. Inner cargo-P&S Logistics

    Inner cargo can only be accepted in lockable compartments, boot or luggage area. Inner cargo cannot be placed on seats, or impede windows, mirrors or driving of the vehicle in anyway Note not all Shipping lines or trucking companies accept inner cargo or personal effects so this may cause additional futile trip, storage, gate out, and or delays to your shipment, if not correctly declared upon booking.

    Personal Information Privacy

    Personal Information refers to facts or an opinion (including data contained in a database), whether true or false, and whether recorded in a tangible form, about a person whose identity is obvious or reasonably ascertainable from the data or opinion. We require personal information for the general operation of our business and to offer you the services we provide.

    1. Disclosure

    P&S Logistics will not provide any personal information collected to persons and institutions outside of P&S Logistics other than to provide the services or products you requested or for employment, legal, or lawful purposes. It may include (but is not limited to) revealing information to Legal/Law Enforcement Agencies/Agents and Government agencies such as the Australian Taxation Office, Workcover, Department of Social Services, and Child Support Agencies, among others. Except as mentioned above, P&S Logistics will not disclose personal information unless you have given us permission to do so.

    2. Access and Correction of Personal Data

    Assume that you need to access or change any of the personal information you've provided to P&S Logistics at any time. In that situation, only the person(s) specified on the information will be given access, and only based on a written request accompanied by appropriate identification.

    3. Security

    While P&S Logistics takes reasonable precautions to protect your personal information, you should always send and receive information over the Internet at your own risk. There is no guarantee that data exchanged over the Internet is completely safe.

    4. Credit Card Details

    After any transaction or information request, we do not save credit card information.

    5. Contact

    If you have any questions, complaints about privacy issues, or require further information on any of these terms, please contact P&S Logistics at 1300 513 813 or e-mail us info@pslogistics.com.au